x77 Privacy Policy – How We Protect Your Data

1 Who We Are

x77 is an online gaming platform operating at x77.ad, offering casino games, slot games, fish games, sports betting (including cricket, PSL, T20, football, and esports), and related services to players in Pakistan. When this Privacy Policy refers to "x77", "we", "us", or "our", it refers to the operator of the x77.ad platform.

This Privacy Policy applies to all interactions with x77, including through the x77 website and the x77 mobile app. By registering an account or using the platform, you acknowledge that you have read this policy and understand how your personal data will be handled.

If you have questions about how your data is managed, you can reach x77 support through the live chat on the platform or by emailing [email protected]. Contact details are also in Section 13 at the end of this policy.

2 What Personal Data We Collect

x77 collects the minimum personal data required to operate the platform, verify player identity, process PKR transactions, and maintain a safe gaming environment. The categories of data we collect are listed below.

3 How We Collect Your Data

Your personal data reaches x77 through several channels, all of which are within your control as a player:

• Direct input: Information you provide when creating your account, updating your profile, completing identity verification, or contacting support.
• Platform activity: Data generated automatically when you use x77 — including games played, bets placed, deposit and withdrawal transactions, and session information.
• Device and browser data: Technical information collected automatically when you access x77 via a browser or the x77 app, including IP address, device type, and browser version.
• Payment providers: When you deposit or withdraw via JazzCash, Easypaisa, Raast, bank transfer, or cards, those providers may share transaction confirmation data with x77 to complete your request.
• Identity verification partners: If x77 uses a third-party KYC service to verify your CNIC or other documents, that partner may return verification results and flags to x77.
• Cookies and similar technologies: See Section 7 for full details on how cookies are used on the x77 platform.

4 Why We Use Your Data

x77 uses your personal data only for legitimate, clearly defined purposes. We do not use your data for anything beyond what is described below:

• Account management: Creating and maintaining your x77 account, authenticating logins, and managing account settings.
• Identity verification: Confirming that you are who you say you are, that you meet the 18+ age requirement, and that your payment methods belong to you — all as required to operate a responsible gaming platform.
• Payment processing: Facilitating PKR deposits and withdrawals through your chosen payment method, and maintaining accurate financial records.
• Platform operation and improvement: Ensuring games, betting markets, and platform features work correctly; diagnosing technical issues; and improving the user experience based on aggregated usage data.
• Responsible gaming: Monitoring account activity to identify patterns that may indicate problem gambling, and applying any self-exclusion or limit settings you have requested.
• Fraud prevention and security: Detecting suspicious account activity, preventing bonus abuse, investigating potential breaches of our Terms and Conditions, and maintaining platform security.
• Customer support: Responding to queries, resolving disputes, and maintaining records of communications for quality assurance.
• Service communications: Sending you important account notifications such as deposit confirmations, withdrawal updates, password reset requests, and policy change notifications. These are operational messages, not marketing.
• Promotional communications: If you have opted in, sending you information about bonuses, promotions, and new features on x77. You can opt out of these at any time through your account settings.

5 Who We Share Your Data With

x77 does not sell your personal data. We share it only in the following limited circumstances, and only to the extent necessary for each purpose:

• Payment processors: JazzCash, Easypaisa, Raast, banking partners, and card payment processors receive the data needed to complete your transactions. Each of these providers operates under their own privacy obligations.
• Identity verification providers: If a third-party KYC service is used to verify your identity documents, your submitted details are shared with that provider solely for the purpose of verification.
• Game software providers: Third-party game studios whose titles appear on x77 may receive anonymised session data relevant to game performance. They do not receive your name, contact details, or financial data.
• IT and infrastructure providers: Cloud hosting, data storage, and security services that form part of the x77 technical infrastructure may process your data as part of normal platform operations. These providers are bound by strict data processing agreements.
• Legal obligations: x77 may disclose personal data if required to do so by a valid legal process, court order, or to protect the rights, property, or safety of x77, its players, or others.

When data is shared with any third party, x77 takes reasonable steps to ensure that the recipient handles it with appropriate security and uses it only for the purpose it was shared.

6 Payment Data and Financial Privacy

x77 handles PKR transactions through established payment channels trusted by Pakistani players. Keeping your financial data private is a top priority, and the following practices are in place:

• All deposit and withdrawal transactions are processed over encrypted connections.
• x77 retains records of transaction amounts, timestamps, payment method references, and transaction statuses. These records are necessary for account management and dispute resolution.
• Full card numbers and full mobile wallet PINs are never stored by x77. Payment credentials are handled directly by the respective payment provider.
• Your transaction history within your x77 account is visible only to you and to authorised x77 staff when required for support or investigation purposes.
• x77 may request proof of payment method ownership — for example, a screenshot of your JazzCash account showing your name — as part of withdrawal verification. This is a standard security measure to protect your funds.

7 Cookies and Tracking Technologies

x77 uses cookies and similar technologies on both the website and the mobile app. A cookie is a small file stored on your device that helps the platform recognise you and remember your preferences between sessions.

The types of cookies used by x77 are:

• Essential cookies: Required for the platform to function. These manage your login session, keep you authenticated, and ensure secure navigation. The platform cannot work without these.
• Functional cookies: Remember your preferences — such as language settings, last-visited game category, or display preferences — so you do not have to reset them on every visit.
• Analytics cookies: Collect anonymised data about how players use the platform — which pages are visited, how long sessions last, and where errors occur. This helps x77 improve the experience. No personally identifiable data is passed to analytics tools.

x77 does not use third-party advertising cookies or behavioural tracking cookies that profile you across the wider internet. You can manage or disable non-essential cookies through your browser settings or device privacy controls at any time. Note that disabling essential cookies may affect your ability to log in or use the platform normally.

8 How Long We Keep Your Data

x77 retains your personal data only for as long as it is necessary for the purposes described in this policy, or as required to comply with legal and operational obligations. The general retention practices are:

• Active account data: Retained for as long as your account remains open and active on x77.
• Financial transaction records: Retained for a minimum of five years from the date of each transaction, for financial record-keeping and dispute resolution purposes.
• Identity verification documents: Retained for the duration of your account plus a period following closure, as required by applicable anti-fraud and verification obligations.
• Support communications: Retained for up to three years from the date of the last communication, for quality assurance and dispute reference.
• Closed accounts: Core account data is retained for a period following closure for legal and audit purposes, after which it is securely deleted or anonymised.

When data is no longer required and the retention period has passed, x77 securely deletes or anonymises it so that it can no longer be linked back to you as an individual.

9 Your Data Rights

As a player on x77, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting x77 support:

• Access: You can request a copy of the personal data x77 holds about you. We will provide this within a reasonable timeframe following identity verification.
• Correction: If any data x77 holds about you is inaccurate or out of date, you can request a correction. Some details — such as name and date of birth — may require supporting documentation to update.
• Deletion: You can request deletion of your personal data. Note that some data must be retained for legal and financial record-keeping reasons even after an account is closed — in those cases, x77 will explain what can and cannot be deleted.
• Objection: You can object to x77 processing your data for marketing communications at any time. You can also object to other forms of processing where you believe x77 does not have a legitimate basis to continue.
• Portability: You can request that x77 provide your account data in a structured, machine-readable format so that it can be transferred elsewhere if needed.
• Restrict processing: In certain circumstances — for example, while a dispute about data accuracy is being resolved — you can request that x77 pause its use of your data.

10 How We Keep Your Data Secure

x77 implements technical and organisational security measures appropriate to the nature of the data held. These measures include:

• TLS encryption for all data transmitted between your device and x77 servers.
• Encrypted storage for sensitive personal and financial data at rest.
• Access controls that limit which x77 staff can view personal data, based on role and necessity.
• Regular security assessments and monitoring of platform infrastructure.
• Secure data processing agreements with all third-party providers who handle x77 player data.

While x77 takes robust precautions, no internet-connected system can be guaranteed 100% secure. In the event of a data security incident that poses a risk to your personal data, x77 will take prompt remedial action and notify affected players as appropriate.

You also have a role to play in keeping your data secure. Use a strong, unique password for your x77 account, do not share your login credentials with anyone, and contact support immediately if you notice any suspicious activity on your account.

11 Children's Privacy

x77 is strictly an adult gaming platform for players aged 18 and above. x77 does not knowingly collect personal data from anyone under the age of 18. During registration, all players are required to confirm that they meet the age requirement.

If x77 becomes aware that a minor has registered or provided personal data, the account will be closed immediately, all associated data will be removed from active systems, and any funds in the account will be handled in accordance with our Terms and Conditions.

Parents and guardians who believe a minor in their household may have accessed x77 are encouraged to contact support immediately so the matter can be resolved quickly. x77 also recommends using parental control software on shared devices to prevent underage access to gaming platforms.

12 Changes to This Privacy Policy

x77 may update this Privacy Policy from time to time to reflect changes in platform features, data handling practices, or applicable obligations. When material changes are made, x77 will notify registered players — for example, through an in-platform notification or an email to your registered address — before the changes take effect.

The date shown at the top of this page indicates the most recent revision. We encourage you to review this policy periodically so you are always aware of how your data is being handled. Continued use of x77 following a policy update constitutes acceptance of the revised version.

If you disagree with any change to this policy, please contact x77 support or request account closure. We respect your right to withdraw from the platform if our data practices no longer meet your expectations.

13 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how x77 handles your personal data, the support team is available around the clock. Please use one of the channels below:

You can also visit our FAQ page for answers to common questions about accounts, payments, and platform policies. For responsible gaming support and self-management tools, see the Responsible Gaming page.